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Multiplicity is a music identity and listening archive app. It turns your real listening history into a ranked album canon, a monthly rotation, and a taste portrait. If you need help with your account or your data, you are in the right place.
For any question, issue, or request, email us and we will get back to you.
hello@multiplicity.fmMonthly and Annual renew automatically until you cancel, and you can cancel any time from your Profile. Lifetime is a one time payment that never renews.
Purchases and plan changes happen on the multiplicity.fm website. No purchase can be made inside the Multiplicity apps. Full detail is in the Terms of Service.
Lifetime is a one time payment. It never renews and creates no recurring billing. This purchase will not charge you again.
It gives you that plan's access on your Multiplicity account for as long as we operate the Multiplicity service. It is not tied to your own lifetime, and it does not transfer to another person or account.
We will not reduce the level of access you have bought. Individual features will develop over time, and some depend on the music services you connect, so what is available can change if those services do.
Multiplicity is run by one person. If we ever had to close the service permanently, we would stop selling Lifetime straight away and give you as much notice as we reasonably can.
You have 14 days to change your mind and get a full refund.
The full wording is in section 7.3 of the Terms of Service.
You stay in control of your data. To remove your account and the listening data tied to it:
Deletion removes your profile, saved Canon, and history snapshots. You can also email hello@multiplicity.fm and we will action it for you.